Effective Date: July 1, 2019
1. Your Agreement
2. Intended Users
3. What information do we collect and store?
(a) Your Personal Information
In order to download the I Heart Saving app, to register for an account through and to use the app, to purchase I Heart Saving through our website, and/or to participate in certain other services provided by I Heart Saving, you will be asked to provide Personal Information. You are never under any obligation to provide such information. If you choose not to provide us Personal Information, you can still browse our website; however, you will not be able to purchase an I Heart Saving offer
Personal Information includes the following categories of information:
- Contact Data, including your name, email address, physical address, home and/or mobile phone numbers, other information that could be used to contact you or identify you personally, and your password used to create an account on the I Heart Saving app;
- Credit card information; and
Other information you actively enter into the app and/or our websites, or otherwise provide to us through offline contacts, such as email, letter, or phone call.
(b) Automatically-Collected Information we receive from your use of our I Heart Saving app and/or our website
- Your mobile device and network identifiers, such as MAC or IP addresses;
- Your mobile device's unique device ID;
- Geo-Location Data: Our app works with geo-location data to provide an optimal app experience while respecting your privacy.
- We record your general location whenever you use the app.
- We use your precise geo-location every time you use the app to identify the market you are in and display merchants near you.
We only record your precise geo-location at these limited times:
- when you set up an account
- When you redeem a coupon
There is an optional setting in the app that will send you a push notification when you are near a merchant you have designated as a Favourite. For this service to work we use precise geo-location in the background at all times and send you a push notification when our system has determined you are likely nearby a Favourite merchant. When you have this setting enabled we will also record your precise location when you enter, stay in and exit the area around a Favourite merchant.
We collect and aggregate this geo-location data to provide only the de-identified and aggregated coupon redemption data to merchants for their analysis so they can, for example, determine how often a coupon is redeemed at a given store location. We do NOT provide your specific geo-location data or your identity to any third party; rather, we only provide the aggregated redemption data to our merchants.
The following data is de-identified and aggregated to provide data for both internal analysis and reporting to our merchants:
- Your coupon history, including purchases, unlocks, redemptions, favourites, and savings
- Type of mobile device accessing the app
- Type of operating system your mobile device uses
- Date and time you access and use the app to redeem specific coupons
- Amount of time you spend on each app feature
- Order in which you view the app features and pages, and the order in which you take actions in the app
Other similar information about the interaction between your browser and the app.
We automatically collect and store the following types of information when you use iheartsaving.com:
- Your MAC addresses or IP addresses, including the optional disclosure of your location for use in seeing nearby merchants.
- Type of computer and web browser used to access our website
- Type of operating system your computer uses
- Date and time you access our website
- Referring source (the website you used to access our website)
- Amount of time you spend on each page of our website and the features you use
- Order in which you view the features and pages on our website, and the order in which you take actions on them
Other similar information about the interaction between your browser and our website.
(c) Information we do NOT collect:
When you use the I Heart Saving app or our website, we do NOT (i) track your activity across multiple applications or websites, and we do not allow targeted advertising based on your activity across multiple applications or websites; (ii) access or store your contacts, call logs, calendar appointments, text messages, photos, videos, or other information stored on your mobile device; (iii) access or store your usernames or passwords (other than that which you use to set up your account through the I Heart Saving app), such as username and passwords for your Facebook, Twitter, or other social network or email accounts; (iv) share your information with social networks, advertising networks, or other third parties for their own marketing or other independent purposes. In order to provide the services offered through the app, however, the app may interact with some features of your mobile device, such as your email account, but all of this processing occurs on your mobile device itself, and this information is not transferred through the app to I Heart Saving.
4. Cookies and Web Beacons
We collect Automatically-Collected Information through commonly-used information gathering tools, such as cookies and web beacons.
(b) Web Beacons:
We may also use "web beacons" to collect Automatically-Collected Information about your use of the I Heart Saving app and/or our website, and the viewing and use of emails we send to you. Web beacons are graphic image files embedded in a web page, app feature, or email that provide a presence on such web page, feature, or email and send back to its home server information from the user's browser. The information collected by web beacons allows us to statistically monitor how many people are using the app and our website and opening our emails, and for what purpose. For example, we might place a web beacon in a marketing email to notify us when a user clicks on the link in the email. We do not collect Personal Information with web beacons.
5. How Your Information is Used
(a) Personal Information and Automatically-Collected Information
When you supply your Personal Information, we will use it for the express purpose stated when we ask for such Personal Information (e.g., we use your Personal Information to fulfill any transaction you initiate, such as the purchase of an I Heart Saving membership), to respond to any requests you may have about use of the I Heart Saving app or our website, to contact you regarding your account or your use of the app or our website, and to provide required notices.
Credit card information: We use your credit card information to fulfill purchase orders you initiate. We provide data encryption during the entire payment process. We will only use your credit card information to charge you for an I Heart Saving membership if specifically ordered by you.
If you use the I Heart Saving app to order a membership, we use a third-party intermediary to manage credit card payment processing. We only share your credit card information with this third-party intermediary, your credit card provider, and our banking partners, to process payments. We provide an auto-renew feature that will automatically renew your Subscription. We will provide a notice at least two weeks prior to the auto-renew occurring to remind you that you are about to be charged and what the amount charged will be. If this feature is enabled, our third-party intermediary will store your credit card information, but this third-party can only use your credit card information to process payments for your purchase of a membership. Because we collect credit card information (and because it's generally a good idea), we recommend that you lock your mobile device. If you lose your mobile device or if it is stolen, we recommend that you immediately contact your mobile device carrier to have the device and the I Heart Saving app disabled. We are not responsible or liable to pay for any unauthorized or fraudulent transactions.
IP Addresses:We use IP/MAC addresses to track and aggregate Automatically-Collected Information. We also collect IP/MAC addresses and mobile device IDs from our app users when they log into their accounts in order to confirm the applicable user's identity.
Your coupon history, including purchases, redemptions, favourites and savings:For app users, we store coupon history information on our server so the app can be deleted from your device without losing coupons, favourites, or savings. This allows coupon account information to be transferred to new devices, such as a replacement or upgraded device.
Other Uses of Your Personal Information and Automatically-Collected Information:We may use your Personal Information and Automatically-Collected Information to customize and tailor your experience using the app and/or our website, displaying content we think you might be interested in and according to your preferences.
We may use Personal Information and Automatically-Collected Information to help diagnose problems with the app and our website, to make the app and our website more compatible with the technology used by our users, to analyze statistical use patterns, and to otherwise improve our app and our website. For example, we may use Automatically-Collected Information to track what our users look at most so we can recognize and provide more of the desired features.
(b) Marketing Communications:We may use your Contact Data to provide you with information about other products or services that may be of interest to you. We may also send your mobile device notifications from time to time to alert you to new coupons, expiring coupons, nearby coupons, membership sales, or new available versions of the app. We will never share your Contact Data with any third party for their own marketing or other independent uses. If we use your Contact Data to send marketing communications to you, we will provide you with an easy mechanism to opt-out of receiving future marketing communications (see Section 7(a) below for more information). If you request that we not contact you for marketing purposes (either by using the opt-out mechanism or contacting us), we reserve the right to contact you for non-marketing purposes relating to your account or other use of the app or our website. We respect your privacy and your right to limit the ways in which we contact you.
6. Sharing Your Information
(a) Merchants:From time to time, we share de-identified and aggregated coupon redemption data (including the date, time, and location of redemptions) and favourite coupon data with our merchants to help them improve their offers. We share this aggregated, anonymous redemption information with merchants to help them track redemptions. I Heart Saving will never give merchants Contact Data, specific device information, network identifiers, or information that personally identifies you.
(b) Third-Party Service Providers:
We share Personal Information and Automatically-Collected Information with our third-party service providers who assist us by performing services related to our operation of the I Heart Saving app or our website (such as hosting, data storage, transaction processing, and security). These third-party service providers are not authorized to use your information in any way other than as described here and are required to keep the information confidential.
(c) Third-Party Analytics Services:
We may use third-party analytics services in connection with the I Heart Saving app and our website to assist us in better understanding our app and website users. For example, we use these services to track and analyze certain Automatically-Collected Information, such as feature usage. We only ever provide these service providers with (or allow these service providers to collect on our behalf) Automatically-Collected Information. The recordings will never identify you personally, though they can identify your IP/MAC addresses and mobile device IDs. We use the information collected from these service providers to find usability problems to make the app and our website easier to use. The information we receive from these third parties may be re-associated with your Personal Information after we receive it back from these third parties. These third parties are not authorized to use your information in any other way and are required to keep the information confidential.
(d) Required by Law:
I Heart Saving reserves the right to and will release Personal Information and/or Automatically-Collected Information, without your consent and without additional notice to you, if I Heart Saving believes in good faith that (i) such release is required to comply with any law, rule, regulation, or any search warrant, subpoena, court order, or similar legal process; or (ii) disclosure is necessary to protect or enforce I Heart Saving 's rights or property, to protect the rights or property of others, to protect your safety or the safety of others, in emergency situations, to defend against legal claims, or to take action regarding illegal activities or suspected fraud.
7. Opt-Out Rights & Controlling Your Information
(a) How can I opt out of marketing communications?
Marketing emails from I Heart Saving will always include an unsubscribe link at the bottom. To opt out of marketing email, please unsubscribe using this link. You may contact us via the contact section of the I Heart Saving app or website to unsubscribe. To opt out of device notifications, disable the push notification preference inside the I Heart Saving app.
(b) Stop Future Collection of Information:You can stop all future collection of Personal Information and Automatically-Collected Information that is collected through your use of our website by discontinuing use of the website (but see below regarding data retention of earlier-collected data). You can stop all future collection of Personal Information and Automatically-Collected Information that is collected through your use of the I Heart Saving app by uninstalling the app (but see below regarding data retention of earlier-collected data). You may use the standard uninstall processes available as part of your mobile device or via the mobile application marketplace or network. Please note that we will not be notified if you uninstall the app or discontinue use of the website. If you want us to remove your Personal Information from our records, please see the paragraph below.
(c) Review and Modification of Information; Deleting Your Information: You can review or modify the Personal Information you have included in your I Heart Saving app account or change your password by logging in and accessing your account, or by contacting us at email@example.com. Please note that your account and all features of the app may not function properly if we remove any or all of your Personal Information. If you want to close your app account and/or ask us to delete your information from our databases, please contact us at firstname.lastname@example.org. We will not be notified if you uninstall the app, and we will not know that you want us to remove your information from our databases. Upon receipt of your request, I Heart Saving will use commercially reasonable efforts to delete your account and remove your Personal Information from our databases; however, it may be impossible to remove residual Personal Information and Automatically-Collected Information, such as information tracked in our web server log files and information that may reside in backup files. This residual information is retained to preserve the integrity of backed-up files and for business continuity purposes. Further, we may retain Personal Information and Automatically-Collected Information to comply with our retention policy described in Section 8 below.
8. Data Retention and Storage
See Section 5(a) above regarding our retention of your credit card information that you provide to complete purchases you initiate through the I Heart Saving app or iheartsaving.com. We will retain all other Personal Information and Automatically-Collected Information in our databases until you contact us and ask that we remove your information from our databases. Please note that it may be impossible to remove some Personal Information and Automatically-Collected Information, such as information tracked in our web server log files and information that may reside in backup files. We may also retain Automatically-Collected Information even after you request that we remove your information from our databases, for use in the aggregate and to analyze and improve the app and our websites. Further, even after you request that we remove your information from our databases, we may retain Personal Information and Automatically-Collected Information in accordance with our document management and retention policy and to comply with applicable laws, rules, regulations, or guidelines; to prevent fraudulent activity; to protect ourselves against liability; to resolve disputes; to permit us to pursue available remedies and limit any damages that we may sustain.
9. Outbound Third-Party Links
10. Information Security
We implement industry-standard physical, electronic, and procedural security measures to protect against the loss, misuse, alteration, or unauthorized access of Personal Information and Automatically-Collected Information we collect and store. These safeguards include secure login authentication for accounts on the I Heart Saving app, encryption during transmission with the use of Secure Sockets Layer (SSL) for processing transactions securely, firewalls, and other security measures. All Personal Information and Automatically-Collected Information are subject to restricted access to authorized employees and contractors who need to know the information in order to operate and improve the I Heart Saving app and our website. Please promptly notify us if you become aware that your Personal Information is lost, stolen, or used without permission. If you notify us of such an event, we may disable access to your app account in order to prevent an unauthorized third party from accessing your account.
11. Legal Disclaimer
We do not guarantee that your information will never be compromised. No Internet or wireless network transmission is ever 100% secure. Further, while we employ reasonable measures to protect your information, we do not and cannot guarantee that there will be no unintended disclosures of your information or that unauthorized third parties will not defeat our security measures or use non-public information for improper purposes. Nevertheless, we value your business and have undertaken the described security measures to respect your privacy and to keep your information confidential.
12. Policy Modifications
I Heart Saving
I Heart Saving
202-160 Charlotte Street
Peterborough, ON, Canada K9J 2T8
Please see Sections 7(c) and 8 above regarding our retention of your information, even after you request that we change or delete your information.
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